School Bus Fleet

September 2014

A management & maintenance magazine for school transportation fleets

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32 S C H O O L B U S F L E E T • S E P T E M B E R 2 0 1 4 W hen he founded Stu- dent Transportation of America in 1997, Denis Gallagher 's goal was fairly simple: "to just build a good company with good people who shared the same philosophy as I do," as he puts it. "I always thought that if you took care of the people you work with, they would take care of the custom- er, and the customer would take care of the company and so on," Galla- gher elaborated recently. "It's called the 'Service Proft Chain,' and it is best delivered by people who really care about what they do. I thought if we did those things, we could pos- sibly grow and make a difference." And grow they did. Student Transportation Inc. (STI), as the overall company is now known, has become the third-largest school bus contracting frm in North America. Each school day, STI shuttles 1 mil- lion students to and from school in the U.S. and Canada with a feet of more than 11,000 yellow buses. Gallagher, who serves as chair- man and CEO of the company, has long been an outspoken champion of outsourcing school transporta- In 17 years, Student Transportation Inc. leader Denis Gallagher has built his company into the third-largest school bus contracting frm in North America. Along the way, he has embraced alternative fuels and new technologies, focused on recruiting good people, and maintained a 95% contract renewal rate. BY THOMAS MCMAHON, EXECUTIVE EDITOR CONTRACTOR OF THE YEAR tion in STI's work with school dis- tricts and in high-profle interviews on news networks. He has led STI's remarkable growth with a strategy dubbed "A-B-C": acquisition, bid and conversion. For his efforts in building a top- caliber company, providing safe and effcient transportation for students, and promoting privatized school bus service, SCHOOL BUS FLEET named Gallagher its 2014 Contrac- tor of the Year. SBF Publisher Frank Di Giacomo presented the honor at the Nation- al School Transportation Associa- For Gallagher, Commitment to Customer Fuels Great Growth

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